Need to be available Mon-Fri 8-5pm.

Qualifications and Responsibilities:

• 2+ plus years of experience working in Help Desk preferred.
• Provide a minimum of 6 hours of daily phone/e-mail support.
• Identify/Troubleshoot/Escalate/Resolve critical issues.
• Excellent verbal communication skills.
• Telephone and interpersonal skills.
• Organizational skills.
• Experience with MS Exchange, MS Office Suites, MS Internet Explorer
• Analytical Thinking skills.
• Strong Follow-up Skills
• Ability to work independently on special assignments
• Being able to commute to Exeter, NH.

To apply, please submit your Cover Letter and Resume to info@eclipsesol.com

Eclipse is seeking an enthusiastic, highly-skilled developer for developing a solution for clinical trials.

Responsibilities:

• Design and code from specifications; analyzes, evaluates, tests, debugs, documents, and implements complex software apps
• Uses coding methods in specific programming languages to initiate or enhance program execution and functionality
• Participate in the evaluation, recommendation, and selection of hardware and software solutions
• Perform project management of estimating, scheduling, and monitoring tasks
• Performs expert-level engineering tasks associated with the analysis, design, and development of computer hardware, firmware, embedded systems, and/or operating systems
• Develop, maintain, and report intranet metrics
• Interface with different departments within the organization regarding new deployments
• Manage, administer, and maintain all internet and intranet sites
• Research/analyze data processing functions, methods and procedures
• Monitor program execution for expected performance

Qualifications:

• Requires a Bachelor’s degree in area of specialty and at least 3 years of experience in the field or in a related area
• At least 3 years of strong experience developing and shipping Microsoft .NET applications
• Experience setting up end-to-end development environment and solutions based on Microsoft technologies
• Expert in C#, C/C++ using Visual Studio, Objective C
• Strong knowledge of XAML, WPF, DirectX
• Exposure to Windows 8 Metro-style application development

Experience in:

• Integrating with web services, utilizing WCF, WPF etc.
• Working with MVVM, MVC, HTML5, and JavaScript
• Working with relational databases, such as SQL Server or MySQL
• Mobile app development (Windows Phone 7, iOS or Android) desirable
• Solid understanding of software development best practices and design patterns

To apply, please submit your Cover Letter and Resume to info@eclipsesol.com

The Clinical Data Manager is required to manage clinical research data in department of Clinical Research studies. He or she is responsible for the updating, maintenance and validation of clinical study databases and for the provision of computerized reports of these data.

He or she is a key member of the clinical project team and should be able to prioritize work in line with project management decisions. The responsibilities of the Clinical Data Manager is to manage clinical trials through review, , cleaning and auditing of clinical data and data bases in compliance with standard operating procedures, client guidelines and regulatory agency guidelines.

This position reports to: The VP Clinical Operations & Quality Compliance

Responsibilities:
The main responsibilities of this role include, but are not limited to:

• Review, analyze, and validate clinical trial data to ensure consistency, integrity and accuracy based on project specific guidelines
• Review and approve CRF design, data review ground rules and database design according to Standard Operating procedures and protocol
• Assist in standardizing data management procedures such as documentation for departmental operating procedures
• Develop and maintain documentation and data management guidelines
• Maintain clinical trial data accuracy through review of case report forms for completeness and consistency
• Assist in the development and implementation of strategy for data cleaning and in the design and programming of clinical databases
• Query data inconsistencies and revise case report forms in compliance with standard operating procedures, client guidelines and regulatory agency guidelines
• Generate data retrievals and summaries

Education & Experience:

• Bachelor’s degree in scientific or relevant discipline
• At least 4 years of experience in the Clinical Research Industry and Clinical Data Management.
• Knowledge of relevant GCP regulations and pertinent ICH guidelines
• Strong interest in clinical research and have an affinity with working with databases
• Experience with biopharmaceutical company, CRO or academic setting
• Experience with clinical trial electronic data capture systems and processes is an asset
• Experience with clinical drug development process and knowledge of FDA regulatory requirements
• Experience with multi-site and multiple clinical trials supply support globally

Skills & Competencies:

• Ability to work unsupervised taking responsibility for own actions
• Experience with InForm or Rave desired
• Work precisely according to procedures, rules and regulations
• Recognize recurring issues and analyze their causes in order to reach a solution
• Consistency in delivering positive results, following tasks through from start to finish
• Excellent verbal and written communication skill

To apply, please submit your Cover Letter and Resume to info@eclipsesol.com

Eclipse has adopted a global adverse event processing and analysis platform. We are seeking people to join our team with proven experience in Argus configuration and knowledge of drug safety solutions and processes.

The successful candidate will build a team and infrastructure for the maintenance and management of our global Argus drug safety platform. This position is focused on Argus, but will include activities associated with the end-to-end solution ( i.e. reporting, E2B, system interfaces.) The ideal candidate will have an understanding of drug safety as well as a strong understanding of the limitations and capabilities of the Argus system enabling them to lead and complete assigned activities with minimal supervision.

The role will focus not only on adjusting configuration of existing environments but will also support new customers joining our platform. Contribution to the preparation of detailed specifications that reflect the configuration requirements will be a key responsibility along with input into program design, coding, testing, debugging, and documentation. The role will also have post-production responsibilities providing support and advice to customers on their configuration requirements and enhancements. To this end experience in a client facing position would be an advantage.

Must be willing to travel up to 40%

Responsibilities:

• Serve as technical configuration expert for the product support team
• Contribution to design, development, implementation, and maintenance plans for new and existing clients
• Interaction with project team members to help develop timelines and deliverables
• Development, configuration, testing, and documentation of components in accordance with standards and validation procedures
• Performs peer review of work produced by other team members
• Input and review of system development and configuration work with regard to standards and validation procedures
• Troubleshooting and support of configuration issues reported in the production environment
• Develop system configuration solutions to meet client specific business requirements

Qualifications & Experience:

• Knowledge of the clinical drug development industry, procedures/processes, and regulatory standards desirable
• Expert experience of Oracle Argus Safety.
• Knowledge of other drug safety solutions beneficial
• Proficiency in related, underlying technologies, including SQL, Oracle, XML, and integration technologies and standards
• Hardware/software/infrastructure setup and testing
• Possess a working knowledge in software development tools, practices, and lifecycle methodologies.
• Possess good organizational and communication skills.
• Experience with producing documentation in a regulatory-compliant (life sciences) environment
• Ability to handle multiple tasks
• 3 or more years of professional relevant experience
• Bachelors degree in technical domain or Bachelors degree and applicable technical education

To apply, please submit your Cover Letter and Resume to info@eclipsesol.com

The Software Product Manager is responsible for the strategic direction of the Eclipse IRT product, and tactical definition of releases for the individual products. The IRT Product Manager role involves working closely with Sales, Business Groups, Technical Support, and Development to define and execute the product software strategy, feature/release content and roadmap, and go-to-market plans in a dynamic multi-product and multi-release environment.  Responsibilities include Research and Analysis, Product Marketing and Client and End-user support.

RESPONSIBILITIES:

The main responsibilities of this role include, but are not limited to:

Research and Analysis:

• Gather and prioritize product feature requirements with inputs from various stakeholders including: Marketing & Sales, Support, Development, Clients and Industry thought leaders
• Research and analyze market conditions
• Identify key competitor and consumer trends
• Articulate market requirements and opportunities
• Identify opportunities for product innovation and product enhancements
• Work with development team regarding product development

Product Planning and Management:

• Drive release planning, define minimum acceptance criteria for features and user stories for development team, work with executive team to establish product roadmap and communicate to clients and stakeholders
• Determine product specifications
• Define the long term strategy of the product and create product road map
• Prepare product documents including Market Requirement Documents and product use cases to drive product activity
• Develop pricing strategies and product policies
• Determine product packaging solutions
• Oversight of product development and validation
• Manage and communicate with cross functional teams

Product Marketing:

• Collaborate with sales and marketing in providing customer messaging, product collateral and setting go-to-market plan and strategy
• Develop product marketing plan and event campaigns to generate product awareness and demand
• Support sales and marketing with the necessary product knowledge and technical expertise
• Conduct product presentations
• Develop sales tools and sales training material
• Provide input for marketing collateral development
• Implement marketing plan in conjunction with all departments
• Drive ongoing improvement in sales and profitability

Client and End-User Support:

• Interact with Technical Support to determine maintenance software releases needs to resolve client issues and critical requests
• Manage product-related support, feedback and inquiries from users
• Coordinate market research to track customer and end-user feedback
• Use market feedback to inform management of product refinements and ongoing development

EDUCATION AND EXPERIENCE:

• Bachelor’s degree with advanced degree preferred
• 5 years previous coding product experience
• 5 years project management experience with relevant skillsets
• Proficient in applicable coding software applications
• Business analysis skills
• Sales and proposal development experience preferred

SKILL/COMPETENCIES

• Strong written and verbal communication skills
• Problem analysis and solving skills
• Strategic thinking and planning competences
• Organizational and planning skills
• Strong communication skills, both written and verbal
• Maintains strong attention to detail
• Negotiating skills
• Ability to be a team player
• Customer orientation
• Strong demonstration and presentation skills

To apply, please submit your Cover Letter and Resume to info@eclipsesol.com