Information Contained in Electronic Health Record

Electronic health record (EHR) comprises of patient’s medical history, diagnoses, medications, treatment plans, allergies, immunization dates, laboratory results, and radiology images. EHR may also include administrative data, such as demographics and insurance information. EHRs are stored in digital format and can be easily shared across different health care organizations and providers like clinics, laboratories, medical…

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Advantages of Electronic Medical Record in Clinical Trials

An electronic medical record (EMR) provides in-depth information about the patient’s medical condition. It typically contains the details you would find in a patient’s chart, such as medical history, diagnoses, medications, immunization dates, and allergies, stored in digital format. The rise in EMR implementation in clinical care has also increased the usage of electronic data…

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Part 4: Important Considerations when Shopping for EDC

In the fourth part of our series entitled Important Considerations when Shopping for EDC, we will discuss how a company will obtain a demonstration or sandbox access. Obtaining a demonstration or sandbox access: Even with the most elaborate vendor selection process and most in-depth demonstration series you could possibly procure from software vendors, you may…

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Part 3: Important Considerations when Shopping for EDC

In the third part of our series entitled Important Considerations when Shopping for EDC, we will discuss and create the EDC Scoring list for your organization. We will continue to examine why the best products are supported by lean sales staff and how great products sell themselves. Phase 3: Create the EDC Scoring list for…

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Trends which are shaping the Future of Customer Service for 2016 and beyond

In the very near future, customer service will become increasingly savvy about how we deal with issues early on and in some cases, preventing them. Sensors, mobile technology, and voice recognition will give companies ways to communicate with their customers and add value to the customer service relationship. However, a lot of companies are just…

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What it means to go the “Extra Mile” in Customer Service

The term “going the extra mile” is a very old expression. It describes individuals who provide great customer service whether it’s over the phone, in person or via email. It comes down to basically doing more than is expected, trying a little harder and going above the norm. This is a great concept for customer…

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Best Customer Service Practices in a Helpdesk Environment

Would you like to maximize customer service in a Helpdesk Environment? The following are some tips that are sure to be helpful. Please note that not all of these techniques will work in every organization but are core standards that can be used by most helpdesk personnel. 1: Don’t settle for vague descriptions of the…

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Can application testing be fun, yet still provide maximum quality?

As we all know, testing is an integral part of any application development process. It should not be relegated to a specific stage of the development cycle, and most definitely should not be the last thing on a To-Do list, just before handing over the application to your client. In a way, testing defines a…

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Graph Database

In a previous eclipse blog entitled Semantic Web and Unstructured Data, the underpinning storage mechanism is the graph database.  Graph database is based on Leonhard Euler’s work on graph theory which focuses on vertices or nodes (“things”) and edges (relationship between things). Traditional relational database management systems (RDBMS) emphasize storing data and entities in tables,…

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