Let Us Help Make Your Eclipse™ Experience A Successful One!
The Eclipse Help Desk provides technical assistance and services.
Our Mission
As a dedicated team of professionals, the Eclipse Help Desk strives to provide Tier One technical assistance “above and beyond” the expectations of our clients.
Objectives
- Provide a helpful, courteous and knowledgeable first point of contact, through e-mail, by telephone and in person
- Listen carefully, ask questions and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action and follow through to deliver a satisfactory resolution
- Provide pro-active, accurate, straight-forward and relevant resources to empower our users to find technical information and answers quickly and conveniently
- Cultivate a team environment that supports and encourages us to exceed our goals
- Maintain the quality and integrity of our internal documentation and processes and continually look for new ways to improve our services
Help Desk: [email protected]
Hours: 8am – 8PM EST, M – F
Support Query
Please fill out the form below, and we will get back to you as soon as we can.
