Help Desk

Let Us Help Make Your Eclipse™ Experience A Successful One!

The Eclipse Help Desk provides technical assistance and services.

Our Mission

As a dedicated team of professionals, the Eclipse Help Desk strives to provide Tier One technical assistance “above and beyond” the expectations of our clients.

Objectives

Provide a helpful, courteous and knowledgeable first point of contact, through e-mail, by telephone and in person
Listen carefully, ask questions and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action and follow through to deliver a satisfactory resolution
Provide pro-active, accurate, straight-forward and relevant resources to empower our users to find technical information and answers quickly and conveniently
Cultivate a team environment that supports and encourages us to exceed our goals
Maintain the quality and integrity of our internal documentation and processes and continually look for new ways to improve our services

Help Desk: support@eclipsesol.com

Hours: 8am – 8PM EST, M – F

Support Query

Please fill out the form below, and we will get back to you as soon as we can.

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Help Desk

Let Us Help Make Your Eclipse™ Experience A Successful One!

Our Mission

Objectives

Help Desk: support@eclipsesol.com

Support Query

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